Customers and Constituents that need to report an outage to their home or business should contact National Grid at 1-800-867-5222. Below is a link to our Outage Map that you can access information any time to get updates on areas impacted by outages.
https://www.nationalgridus.com/Upstate-NY-Business/Storms-Outages/Outage-Map
Please note that National Grid has rolled out a new outage communication system that we will use with customers to better inform them as to when they may expect to have power restored.
The link below will allow you to register YOUR HOMES if you are a National Grid Customer. Tutorial video link: https://www.nationalgridus.com/Upstate-NY-Home/Storms-Outages/Stay-Connected